Shipping Policy
1. Shipping Timeframes:
- Orders will be processed within 5-7 business days after payment is confirmed.
- Delivery within India takes approximately 5-7 business days.
2. Shipping Costs:
- Shipping charges are calculated at checkout based on the destination and order weight.
- Free shipping is available for orders above ₹2000 amount.
3. Order Tracking:
- Once your order is shipped, a tracking number will be provided via email.
- You can track your package on our website or the courier’s website.
4. Delayed or Lost Shipments:
- If your order is delayed, please allow a few extra days before contacting us.
- For lost packages, please contact our support team at bharathyramesh8@gmail.com.
Refund Policy
1. Eligibility for Returns and Refunds:
- We accept returns within 1-3 days of delivery if the product is unused, unopened, and in original packaging.
- Items such as skincare products, due to hygiene reasons, are non-returnable unless defective or damaged upon arrival.
2. How to Request a Return:
- Contact us at bharathyramesh8@gmail.com with your order details and reason for return.
- If approved, we will provide return instructions.
3. Refund Process:
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund.
- Approved refunds will be processed within 5-10 business days to the original payment method.
4. Non-Refundable Items:
- Used, opened, or personalized items.
- Gift cards and promotional items.
5. Exchanges:
- We only replace items if they are defective or damaged. Please contact us for assistance.
6. Return Shipping Costs:
- Customers are responsible for return shipping fees unless the item was received damaged or incorrect.
7. Late or Missing Refunds:
- If you haven't received a refund yet, check with your bank or payment provider as processing times may vary.
Contact Information
For any shipping or refund inquiries, please contact us at:
Oryessencee Skincare
bharathyramesh8@gmail.com
+91 93608 71281
No:26, Balu Nagar, MMM Hospital Backside, Mogappair East, Chennai-600037.
